“Clinks” and “beeps” are all that Doug Rose needs to hear, in order to diagnose the problem with customers PC’s. Marvina, a black Labrador, sits at Rose’s feet patiently waiting as he takes technical calls from customers.
Rose has been blind since childhood, growing up in Thousand Oaks,Calif., and now uses special Braille equipment to operate his computer and a voice recognition system to tell what’s on the screen. Doug Rose works for Packard Bell's tech support, and gets customers calls everyday about problems he may not be able to see, but can diagnose by just sounds.
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Good "hook"/approach! 14/15
ReplyDeleteA couple things to fix in that lead sentence:
...all that Doug Rose needs to hear to diagnose the problem with customers PCs.